Privacy Policy

The following Privacy Policy (hereinafter the "Policy") governs the manner in which Aeterna Rise LLC (hereinafter "Aeterna Rise", "we", "us", or "our") collects, uses, maintains and discloses personal information, and explains how you can access your own personal information.

This Policy applies to personal information and aggregated information we collect on this website at https://www.aeternarise.com/ (hereinafter the "Website"), and must be read in conjunction with the Website's Terms of Use.

Where this Policy refers to "you" and "your", we mean the user of the Website.

By viewing, using, or requesting services through the Website, you agree to this Policy. If you do not agree, you must refrain from using or accessing the Website.

1. Information Collection and Usage

While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. We gather two types of information:

(a) Personal Information

Personal information includes, but is not limited to, your name, address, phone number, and email address. This information may be collected when you voluntarily provide it through the following methods:

Submitting a consultation request or enquiry form on the Website;
Communicating with us through the contact details provided on the Website or via telephone;
Interacting with us on our social media platforms (such as Instagram, LinkedIn, or WhatsApp) or through the Website;
Other sources, such as third parties, where it is reasonably necessary for our normal business operations.

Failure to provide necessary personal information when requested may result in certain services not being available to you.

(b) Aggregate Information

Aggregate information is generated automatically by our systems and is not directly related to you personally. Whenever you interact with the Website, we may automatically receive and record information from your browser or device, including your IP address, device identification, cookie data, browser type, and the pages you visit. We use this data to improve the Website and better understand how visitors use our services.

2. Disclosure of Information

Aeterna Rise may disclose your personal information in the following circumstances:

To third parties for the purposes of providing services you have requested;
Aggregate or anonymised information that does not personally identify you, to third parties for analytical or operational purposes;
To law enforcement agencies, regulatory authorities, or governments where Aeterna Rise believes in good faith that disclosure is required by law or legal process;
To authorised third parties, with your consent obtained at the time of collection.

3. Use of Information

Aeterna Rise shall use the personal information it collects to:

Verify your identity and respond to your enquiries or service requests;
Assist in providing the services you have requested;
Provide you with information about our services that may be of interest to you;
Conduct internal analysis, development, and administration of the Website;
Comply with our legal obligations, policies, and procedures;
Ensure that the information presented to you is relevant to your interests;
Prevent and detect misuse or fraudulent activities; and
Any other purpose for which you have provided explicit authorisation.

4. Cookies and Tracking

This Website uses cookies — small files transferred to your device — which may identify your IP address, operating system, browser type, locale, and other usage information.

Aeterna Rise may use the information generated by cookies to:

Track traffic patterns to and from the Website;
Improve the relevance of content displayed to you; and
Enable access to certain features and areas of the Website.

You may choose to disable cookies in your browser settings or delete them from your device. Disabling cookies is not required to use the Website; however, some pages or features may not function correctly if cookies are disabled.

Aeterna Rise uses Google Analytics to analyse Website usage. This is done in compliance with Google's Terms of Service. Information collected through Google Analytics, including IP addresses, is transmitted to and stored by Google. This data does not include and is not linked to personally identifiable information. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

5. Third-Party Websites

This Policy does not apply to third-party websites to which we may link from the Website. Aeterna Rise is not responsible for the data collection practices or privacy policies of any other website. We recommend reviewing the privacy policy of any third-party website before providing your personal information.

6. Opting In and Out

Where Aeterna Rise intends to use your personal information for purposes beyond those set out in this Policy, we will provide you with the option to:

Opt out and refrain from receiving certain communications; or
Opt in to agree to be contacted regarding specific matters, such as updates to our services or new developments relevant to your situation.

7. Protecting Your Personal Information

The security of your personal information is important to us. We apply appropriate administrative, technical, and physical safeguards to protect personal information against accidental, unlawful, or unauthorised destruction, loss, alteration, access, or disclosure.

Aeterna Rise will keep these security measures under regular review and update them as necessary. While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. Accordingly, Aeterna Rise cannot guarantee the absolute security of your personal information and shall not be held liable for breaches beyond our reasonable control.

8. International Data Transfers

We may transfer your personal information to countries other than the country in which it was originally provided. Where such transfers occur, Aeterna Rise will take appropriate steps to ensure your information is protected in accordance with this Policy. We may also disclose personal information as required or permitted by law to law enforcement agencies, regulatory authorities, or governments.

9. Accessing, Correcting, and Updating Your Information

Your information is collected and managed for the purposes stated in this Policy. You have the right to access, correct, or update the information we hold about you at any time. To make such a request, or if you have any questions about this Policy or how your information is handled, please contact us using the details provided in Section 12.

10. Amendments

Aeterna Rise reserves the right to update this Policy at any time. Your continued use of the Website following any changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

11. Acceptance

By using the Aeterna Rise website, you signify your acceptance of this Policy.

12. How to Contact Us

If you have any questions or comments regarding our privacy practices, please contact us through our Contact page at https://www.aeternarise.com/contact